Store Policies

Shipping
Taxes
International Orders
Returns
Goods Damaged During Shipment
Warranties
Limitation of Liability
Pricing
Security
Privacy Policy


Shipping

Unless otherwise specified, all orders will be shipped ground via common carrier (i.e. UPS, FedEx). We can provide expedited shipments at an additional cost.

Note: Carriers may require a signature for shipments. Please use a shipping address that will have someone available to sign for delivery.

Orders placed before 4:00 p.m. EST will be processed the same day. Orders placed after 4:00 p.m. will be processed the following day. Orders placed over weekends and holidays will be processed the next business day.
Top of Page


Taxes

Focused Technology is required to charge sales/use tax for shipments to the states of Florida (varies by county), Massachusetts (6.25%) and California (7.25%). The customer is responsible for paying any required sales and/or use taxes in all other states. Any taxes/fees/duties associated with international orders are the responsibility of the customer. Customers with valid tax exemption certificates may contact Focused Technology at 1-888-686-0551 prior to submitting their order.
Top of Page


International Orders

Focused Technology ships to most locations outside of the U.S. Any taxes/fees/duties associated with international orders are the responsibility of the customer. For more information, please contact our sales team. send e-mail to sales
Top of Page


Returns

All exchanges and returns require a Return Material Authorization (RMA) number. Please call a Customer Service Representative at 1-888-686-0551 for your RMA number and specific return instructions. Once a RMA has been issued you must follow the instructions below to ensure acceptance of the return.
Defective Returns - Defective items will be replaced with the same make and model as long as you purchased the product within the last 15 days. After 15 days, your manufacturer warranty will apply.

Non-Defective Returns - Focused Technology will allow returns on non-defective product subject to a 15% restocking fee (an industry standard). We will refund to you the purchase price you paid less the 15% restocking fee upon receipt and inspection of the items. Non-defective returns must meet the following criteria: Top of Page



Goods Damaged During Shipment

We request the following when you suspect items have been damaged during transport: Top of Page



Warranties

Merchandise includes the manufacturer's standard warranty (please confirm warranty coverage at the time of your purchase). Focused Technology offers no additional warranty and disclaims all warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Top of Page


Limitation of Liability

Focused Technology shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with the purchase or use or the products, including but not limited to lost profits, lost data, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise.
Top of Page


Pricing

All pricing subject to change. Focused Technology reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. In the event Focused Technology determines an adjustment is necessary, we will contact you regarding the changes and ask for your approval before we complete your order. Focused Technology reserves the right to cancel the sale without incurring any liability.
Top of Page


Security

Your order will be processed on a secure server with 128-bit encryption for your privacy and security. If concerned about the security of your information we can also take your order over the telephone. Please call a sales representative at 1-888-686-0551.
Top of Page


Privacy Policy

We use third-party tracking cookies to help analyze where visitors go and what they do while visiting our website. We may also place third party tracking cookies on your browser to determine what advertising both print and display is most beneficial for our customers. We collect this information about your visits to this and other websites in order to improve our products and services, and provide special time sensitive offers for our customers.
Top of Page
Questions?



Exclusive discounts, promotions and product updates!
1-888-686-0551
VIEW FULL SITE
Copyright © 2015 Focused Technology
All Rights Reserved.